are vegirl products cruelty-free?

we are happy to share that all of our products are cruelty-free.

are vegirl products vegan-friendly?

we are happy to share that all of our products are vegan.

are vegirl products gluten-free?

we care about your health and safety and know that allergies are a serious thing. vegirl products are not specifically formulated to be gluten-free. if you're wondering what's in a vegirl product, please check out the detailed ingredient list on the product page or product packaging to make sure the product will work for you. ask your doctor if you have any concerns.

where are your products manufactured?

our products are manufactured under the highest of standards in canada.

are vegirl products fda approved?

yes! all of vegirl products meet fda approvals.

what payment methods are accepted?

we accept a variety of payment methods, including credit cards (visa, mastercard, american express), debit cards, paypal, and apple pay. you can select your preferred payment method at checkout. please note that some payment methods may not be available in all countries.

can i cancel my order?

to serve you better, we start processing your order as soon as it's placed. we are unable to change or cancel orders once they are made. if you made an error at checkout, please reach out to info@vegirl.net for help.

what currency are the prices displayed on vegirl.net?

all pricing on vegirl.net is shown in u.s. dollars (usd). please note, the final checkout price is also reflected in u.s. dollars (usd).

how much will shipping cost?

we offer free standard shipping for all u.s. and canada orders over $50 and all international orders over $150 usd. free shipping is based on your order total after promotional discounts have been applied and before shipping charges, taxes, etc. for orders under $50 a standard shipping rate of $5.95 will be applied to u.s. orders. for international orders a shipping rate of $9.95 - $16.95 will be applied to all orders under $150 usd.

how long will it take to get my package?

the delivery time for your package depends on the shipping method you select and your location. typically, orders are delivered within:

• North America: 3 - 5 business days
• Global: 5 - 14 business days
• Australia and New Zealand: 7 - 22 business days

if your order is taking longer than expected, please email info@vegirl.net and we’ll check its status. we know it’s important, and we’re on it.

how do i track my order?

we’ll send tracking information to the email you gave us as soon as your order goes out. please allow up to 48 hours for your tracking information to update.

do you offer free shipping?

yes, we offer free standard shipping for all u.s. and canada orders over $50 and all international orders over $150 usd. free shipping is based on your order total after promotional discounts have been applied and before shipping charges, taxes, etc.

what do i do if my order is stuck at customs?

if your package stops moving at any point, do not fret! it is still on its way to you and is likely just clearing customs. occasionally, there may be delays due to customs or weather events. if this happens, your tracking page will be updated with the latest shipping status.

at any time, if you have a shipping related question you can reach out via your tracking page (pink chat button) or by using the contact button at the bottom of the site.

my item arrived damaged. what should i do?

while we do everything we can to prevent this, sometimes an item can be damaged in transit. if you receive a damaged or defective product, please report it within 30 days of delivery. please contact info@vegirl.net and provide a photo of the damaged or defective product along with a copy of the packing slip or order number. if the product is deemed defective, vegirl will replace the product at no additional charge.

how do i make a return?

purchases made on our website may be returned up to 30 days after confirmed delivery for a refund in the original form of payment. all merchandise is not returnable. sorry, we cannot refund the cost of shipping. please contact info@vegirl.net to initiate a return.

do i have to pay duties and taxes?

all of vegirl products are manufactured and shipped from canada. duties and taxes are calculated based on the end destination of the package. typically, there are no taxes applied to canada or us-destined packages, however eu-destined packages may incur vat.

please note that duties and taxes assessed by customs vary by country and product.

how do i become an affiliate?

please direct all influencer related inquiries to info@vegirl.net